Auction/Marketplace FAQs
Customer Service FAQs
General Beautimas Shopping FAQs
Ordering FAQs
Payment FAQs
Returns FAQs
Q. I bought my item from Amazon/eBay (or other marketplace) and I need to return the item. Do I have to return the item from where I purchased it?
A. The terms of sale for each marketplace and/or auction website are governed by the terms of sale listed at each respective site, within the advertised listing; meaning, if you purchase an item from an Auction or Marketplace listing, and need to return it, you MUST return that item according to the details specified on our seller’s policy page, listed on the respective auction or marketplace website.
In the event of a conflict between this return policy and our auction/marketplace Seller's Policy Page, it is our Seller’s Policy, listed on the auction and/or marketplace website that shall apply to your order (no exceptions).
Reference: Beautimas Return Policy: Auction/Marketplace Return Policy Section
Q. Can I process my Auction/Marketplace return on the Beautimas website?
A. The terms of sale for each marketplace and/or auction website are governed by the terms of sale listed at each respective site, within the advertised listing; meaning, if you purchase an item from an Auction or Marketplace listing, and need to return it, you MUST return that item according to the details specified on our seller’s policy page, listed on the respective auction or marketplace website.
In the event of a conflict between this return policy and our auction/marketplace Seller's Policy Page, it is our Seller’s Policy, listed on the auction and/or marketplace website that shall apply to your order (no exceptions).
Reference: Beautimas Return Policy: Auction/Marketplace Return Policy Section
Q. Does Beautimas sell items on eBay?
A. Beautimas often sells items at auctions and online marketplaces and may occasionally offer items for AUCTION ONLY at eBay. The terms of sale for each marketplace and/or auction website are governed by the terms of sale listed at each respective site, within the advertised listing.
Reference: Beautimas Return Policy: Auction/Marketplace Return Policy Section
Q. Does Beautimas sell items on Amazon?
A. Beautimas frequently lists certain items for sale on Amazon; however, some of the items we carry are NOT sold at any auction and/or marketplace due to manufacturer restrictions. For any items we do list, the terms of sale for each marketplace and/or auction website are governed by the terms of sale listed at each respective site, within the advertised listing.
Reference: Beautimas Return Policy: Auction/Marketplace Return Policy Section
Customer Service FAQs
Q. How do I contact Beautimas Customer Support?
A. The Beautimas Customer Support website is located at support.beautimas.com. Requests received thru our Customer Support website, at support.beautimas.com, receive first priority and are typically addressed within 24-48 hours, excluding weekends and holidays. Due to the large volume of requests received, we cannot guarantee phone support is available upon request and we typically respond to voice messages within 3-5 business days. Therefore, it is recommended that you use our Customer Support website (support.beautimas.com) as a first resort, for all support requests, and faster service, unless specified otherwise.
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
Q. What are your customer service contact information and hours?
A. Our business hours and customer service contact information is as follows:
- Customer Support Website: support.beautimas.com
- Hours of Operation: Monday – Friday: 10am – 6pm (PST) - (We are Closed Holidays and Weekends)
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
Q. What type of customer support does Beautimas offer?
A. We offer online customer support via our Customer Support Website. Most answers to your questions can be found on our support site; however, if you still need further assistance, you may request Live Support (Chat), at our support site (support.beautimas.com), during business hours.
To learn more about our support site visit support.beautimas.com for more information.
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
General Beautimas Shopping FAQs
Q. What if I have questions about shopping at Beautimas?
A. Most answers to your questions can be found on our support site; however, if you still need further assistance, you may request Live Support (Chat), at our support site (support.beautimas.com), during business hours.
To learn more about our support site visit support.beautimas.com for more information.
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
Q. I am looking for a particular item but cannot find it on the Beautimas website. Can you get it for me?
A. Items we have available are listed on our website. You are welcome to contact us with your request and we will do our best to provide further assistance; however, we currently do not have item ""Finder services"" so we cannot guarantee we can acquire any item we do not have in stock. You may request Live Support (Chat), at our support site (support.beautimas.com), during business hours, and we will inform you if we are able to assist with your request. Please visit our support website at support.beautimas.com for our hours of operation.
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
Q. I found the same item Beautimas sells for a lower price from another seller/website. Will Beautimas price match or lower the price for me?
A. Beautimas does not price match competitors, under any circumstances. For your convenience, all of our most current pricing is listed on our website. ALL prices are non-negotiable.
Reference: Beautimas General Store Policy: Price Matching section
Q. After I place my order, how long before my order ships?
A. You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Beautimas does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Reference: Beautimas General Store Policy: Order Processing Times
Q. Can I place my order by phone, fax, or email?
A. No Purchase Orders, email, Fax or C.O.D. orders will be accepted by Beautimas; and, for security purposes, Beautimas does NOT accept orders by phone. All orders must be placed online, via the Beautimas website.
Reference: Beautimas General Store Policy: Payment Methods Accepted section
Q. How do I place an order?
A. Beautimas offers online shopping 24/7/365 days a year at beautimashomeandbody.com. We offer step-by-step instructions on how to place your order at our support website. Go to support.beautimas.com then look under the section entitled 'Beautimas Shopping Info' then look under 'Beautimas Shopping Howtos'. 'How to place an order...' will be listed here. Please contact customer support if you need further assistance.
Reference: Beautimas General Store Policy: Customer Service Info & Hours of Operation section
Q. How will I know when my order ships?
A. Beautimas will keep you informed of your order status via e-mail. You may also acquire your order status and other live updates by logging into your account on our Website.
Reference: Beautimas General Store Policy: Order Status section
Q. When will I receive a tracking number?
A. All tracking information will be emailed to your Beautimas ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging into your account on our Website.
Reference: Beautimas General Store Policy: Order Status section
Payment FAQs
Q. Which credit cards does Beautimas accept?
A. Beautimas gladly accepts the following payment methods, via our Authorize.net secured payment gateway:
- Visa
- MasterCard
- Discover Network
- American Express
No Purchase Orders, email, Fax or C.O.D. orders will be accepted by Beautimas; and, for security purposes, Beautimas does NOT accept orders by phone. All orders must be placed online, via the Beautimas website.
Please accept our apologies but Beautimas does not accept international credit cards at this time.
Reference: Beautimas General Store Policy: Payment Methods Accepted section
Q. Can I use an ATM/Debit card to place my order?
A. Typically, so long as your ATM/Debit card displays the Visa or MasterCard logo and verification code on back (CVV/CVC code), we can accept this form of payment. However, please be certain to check with your issuing bank if your card does not dispay the required logos or does not have a CVV/CVC code.
Reference: Beautimas General Store Policy: Payment Methods Accepted section
Q. How do I locate your Privacy Policy?
A. To read our Privacy Policy, please visit the Beautimas website and scroll to the bottom to locate our Privacy Policy. For more information on our Privacy Policy, please visit our support website at support.beautimas.com for more information.
Reference: Beautimas Privacy Policy: All sections
Q. Is my credit card information secure?
A. All orders and transactions involving release of personal information is encrypted using the latest minimum of 256-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but Beautimas.
Reference: Beautimas Terms and Conditions: Beautimas Website Security & Safe Shopping Guarantee sections
Q. How do I return my item?
A. To return an item, you will first need to request a Return Merchandise Authorization (RMA) number and comply with the General Product Return Procedure, specified within our Return Policy. To request a Return Merchandise Authorization (RMA) number you will need to log into your account at the Beautimas Home & Body website. After logging into your account, scroll down to the bottom of the page and look for the section titled ‘Customer Service’. Click the ‘Returns’ link and fill out the requested information, then click ‘Submit’.
Please contact customer service if you need additional assistance or experience any difficulties submitting your request. You can track the status of your return by clicking the Returns tab in your account after your request has been submitted.
Reference: Beautimas Return Policy: How to Obtain RMA for Refund/Replacement section
Q. Where do I return my item?
A. After you receive your RMA Number, ship your item back to Beautimas: Pack up the item, including any retail packaging, accessories and manuals received with your order. You can use your own choice of shipping carrier to mail the item back to Beautimas. Here's our return address:
Beautimas.com
C/o Beautimas, LLC
ATTN: RMA# (write your RMA number here)
1018 E Wishkah Street, #204
Aberdeen, WA 98520
Reference: Beautimas Return Policy: How to Obtain RMA for Refund/Replacement section
Q. What if I want to exchange or return my item?
A. Any and all products listed on the Beautimas website are subject to our Return Policy. Please check our Return Policy BEFORE placing your order to ensure it qualifies to be returned. Remember, a Return Merchant Authorization number (RMA) is required before any refund or replacement requests will be processed.
Reference: Beautimas Return Policy: All sections
Q. What if I don't like my item and want to return it but it’s NOT damaged or defective?
A. Any and all products listed on the Beautimas website are subject to our Return Policy. Please check our Return Policy BEFORE placing your order to ensure it qualifies to be returned. Remember, a Return Merchant Authorization number (RMA) is required before any refund or replacement requests will be processed.
Reference: Beautimas Return Policy: All sections
Q. What is a RMA number?
A. RMA stands for Return Merchandise Authorization. All RMA requests must be filed online using the Return form located at beautimashomeandbody.com. If you require further assistance submitting your request, please contact customer support at support.beautimas.com.
Reference: Beautimas Return Policy: General Product Return Procedure section
Q. Do I need a RMA number to make a return?
A. Yes. Beautimas will not accept returns without prior authorization and a RMA number; no exceptions. Once issued, RMA numbers are valid for 30 days within which return products must be received by Beautimas. RMA numbers will not be extended or reissued.
Reference: Beautimas Return Policy: All sections
Q. How do I request a RMA number?
A. All RMA requests must be filed online using the Return form located at beautimashomeandbody.com. If you require further assistance submitting your request, please contact customer support at support.beautimas.com.
Reference: Beautimas Return Policy: General Product Return Procedure section