Customer Service Hours of Operation

Our business hours and customer service contact information is as follows:

  • Customer Support Website: support.beautimas.com
  • Hours of Operation: Monday – Friday: 10am – 6pm (PST) - We are Closed Holidays and Weekends
  • Phone: 360.524.9813

Requests received thru our Customer Support website, at support.beautimas.com, receive first priority and are typically addressed within 24-48 hours, excluding weekends and holidays.  Due to the large volume of requests received, we cannot guarantee phone support is available upon request and we typically respond to voice messages within 3-5 business days.  Therefore, it is recommended that you use our Customer Support website (support.beautimas.com) as a first resort, for all support requests, and faster service, unless specified otherwise.

Support Requests/Ticket Resolution

All support requests must be submitted in the form of a Ticket. Requests are typically answered within 24-48 hours, excluding weekends and holidays, and resolved within 2 business days, excluding weekends and holidays.

Multiple Support Request Submissions

Please avoid submitting multiple requests for support to aid in avoiding confusion.  It is recommended that you only submit one request, with all of your issues included, for best results.

Multiple ticket submissions may result in delays so please avoid submitting requests that are unnecessary or can be answered using our FAQs or by clicking here.

Abbreviated Terms of Use:

Beautimas does not guarantee the continuous, uninterrupted or secure access to the Beautimas Customer Support Center or any related services. The operation of the Beautimas website may be interfered with by numerous factors outside the control of Beautimas. Therefore, Beautimas does not represent or warrant that this Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. Beautimas does not warrant or represent that the information available on or through this Site will be correct, accurate, timely, or otherwise reliable. Beautimas may make improvements and/or changes to its features, functionality or content at any time.

To view Beautimas Customer Support Center Terms of Use, in its entirety, please click here.