Customer Service Hours of Operation
Our business hours and customer service contact information is as follows:
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Customer Support Website: support.beautimas.com
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Hours of Operation: Monday – Friday: 10am – 6pm (PST) - We are Closed Holidays and Weekends
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Phone: 360.524.9813
Requests received thru our Customer Support website, at support.beautimas.com, receive first priority and are typically addressed within 24-48 hours, excluding weekends and holidays. Due to the large volume of requests received, we cannot guarantee phone support is available upon request and we typically respond to voice messages within 3-5 business days. Therefore, it is recommended that you use our Customer Support website (support.beautimas.com) as a first resort, for all support requests, and faster service, unless specified otherwise.
Support Requests/Ticket Resolution
All support requests must be submitted in the form of a Ticket. Requests are typically answered within 24-48 hours, excluding weekends and holidays, and resolved within 2 business days, excluding weekends and holidays.