Store Policy Index
Beautimas General Store Policy
Customer Service Info & Hours of Operation
Beautimas Customer Support Website & Disclosure
Placing an Order
Shipping/International Information
Payment Methods Accepted
Price Matching
Sales Tax
Duty Tax
Coupons
Promo Codes
Mail-in Rebates
Gift Vouchers (Certificates)
Order Processing Time
Order status
Order Changes/Modifications
Order Cancellations
Pre-orders
Backorders
30 Day Satisfaction/Money Back Guarantee
Sweepstakes/Drawings/Site Promotions
Auction/Marketplace Customers (Amazon/eBay)
Volume Discounts
Resellers
Product Listings
Product Testing
Product Revisions
Product Reviews
Year 2000 Policy
Severability
Notification of Changes
Beautimas General Store Policy
Beautimas.com and Beautimashomeandbody.com are owned and operated by Beautimas, LLC (referred to hereinafter as “Beautimas” or “us”). Beautimas has established this General Store Policy for Beautimas.com, Beautimashomeandbody.com, and all its sub domain websites (hereinafter referred to as "this Site" or “the website”).
When you (“customer”) use the Beautimas website you agree to the following General Store Policies and agree to hold Beautimas harmless in the event of any legal dispute involving arising out of this policy, with Beautimas and/or its designated agents.
This General Store Policy incorporate by reference any notices contained on this Site itself, including any referenced Policies, (but not on sites to which this Site may link), and constitute the entire agreement with respect to access and use of this Site. By using this Site, you (“customer”) agree to be bound by this General Store Policy, including any and all applicable Policies. Therefore, it is recommended that you read this General Store Policy (sometimes "Store Policy") in addition to our Privacy Policy, Terms and Conditions, Return Policy, and Shipping Policy; together, they are referred to in this store policy as our "Policies".
Customer Service Info & Hours of Operation
Beautimas offers online shopping 24/7/365 days a year; however, our customer service hours of operation and phone support are limited.
Our business hours and customer service contact information is as follows:
- Customer Support Website: support.beautimas.com
- Hours of Operation: Monday – Friday: 10am – 6pm (PST) - We are Closed Holidays and Weekends
- Phone: 360.524.9813
Requests received thru our Customer Support website, at support.beautimas.com, receive first priority and are typically addressed within 24-48 hours, excluding weekends and holidays. Due to the large volume of requests received, we cannot guarantee phone support is available upon request and we typically respond to voice messages within 3-5 business days. Therefore, it is recommended that you use our Customer Support website (support.beautimas.com) as a first resort, for all support requests, and faster service, unless specified otherwise.
Most answers to your questions can be found on our support site; however, if you still need further assistance, you may request Live Support (Chat), at our support site (support.beautimas.com), during business hours.
To learn more about our support site visit support.beautimas.com for more information.
Beautimas Customer Support Website & Disclosure
The Beautimas Customer Support website (“the Site”) is located at support.beautimas.com. Beautimas does not guarantee the continuous, uninterrupted or secure access of the Beautimas Customer Support website or any related services. The operation of the Beautimas Customer Support website may be interfered with by numerous factors outside the control of Beautimas.
Therefore, Beautimas does not represent or warrant that the Beautimas Customer Support website will be error-free, free of viruses or other harmful components, or that defects will be corrected. Beautimas does not warrant or represent that the information available on or through this Site will be correct, accurate, timely, or otherwise reliable.
Beautimas may make improvements and/or changes to its features, functionality or content at any time. You agree to indemnify, defend and hold harmless Beautimas from any claim, action, demand, loss, or damages (including attorneys’ fees and costs) arising out of or relating to use of the Beautimas Customer Support Website, any and all submitted information, or your violation of any rights of a third party.
Please reach out to customer support if you have any questions or concerns about the Beautimas Customer Support Website.
An order is not binding upon Beautimas until it is accepted and Beautimas will NOT accept an order until payment is received.
Payment for product(s) ordered is due prior to shipment. Customers can make a payment by credit card, debit card, or any other method specified in the ‘Payment Methods Accepted’ section, of this agreement. You agree to pay the amount(s) due as specified on the invoice, at checkout, and you agree to pay interest on all past-due sums at a rate of 1.5% per month, or the highest rate allowed by law, whichever is greater.
All orders placed on the Beautimas website are governed by our Return Policy, Shipping Policy, and Privacy Policy; including (but not limited to) our Terms and Conditions.
Shipping/International Information
Beautimas does NOT ship internationally overseas. Beautimas only ships within the Continental United States, and its territories, as follows:
- Continental United States (including Alaska and Hawaii)
- APO/FPO Military Addresses Included
- US Virgin Islands
- Puerto Rico
- Average transit time is 2-5 days
- Carriers deliver to Culebra and Vieques twice per week
- Overnight shipping is available to some zip codes for an additional cost
- Guam
We do not ship to anywhere else outside the US, except as noted above. Although Beautimas does ship to Puerto Rico, Guam, and the U.S. Virgin Islands; available ship methods are Basic or Preferred delivery, which is specific to those territories and/or counties. To ship to a U.S. territory, select the United States as the Ship To country, then choose the appropriate U.S. territory in the State listing.
If shipping outside the 50 US states, but within US Territories, your credit card billing address MUST match your shipping address (no exceptions)
For more information about where we ship, please reference our shipping policy.
We gladly accept the following payment methods, via the Authorize.net secured payment gateway:
- Visa
- MasterCard
- Discover Network
- American Express
No Purchase Orders, email, Fax or C.O.D. orders will be accepted by Beautimas; and, for security purposes, Beautimas does NOT accept orders by phone. All orders must be placed online, via the Beautimas website.
Please accept our apologies but Beautimas does not accept international credit cards at this time.
We accept Beautimas Gift Vouchers as a form of payment, as outlined in this policy. However, use and terms under which we accept this payment method are solely governed by our Gift Voucher Terms and Conditions, so please read them carefully, prior to use, and reach out to customer support if any questions.
Redemption of Gift Vouchers constitutes agreement with our Gift Voucher Terms and Conditions.
Beautimas does not price match competitors, under any circumstances. For your convenience, all of our most current pricing is listed on our website. ALL prices are non-negotiable.
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Washington State will be charged applicable sales tax according to the State and your area's tax rate.
Beautimas does not collect sales tax in Alaska, Delaware, Montana, New Hampshire, or Oregon AND Beautimas does not collect sales tax in any state NOT listed previously because Beautimas is not required to collect sales or use taxes in those states.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
FOR OUR TAX-EXEMPT CUSTOMERS: Beautimas does not collect sales tax if we have your exemption certificate on file but you will need to reference the information in our ”Resellers” section, of this policy, on how to submit your tax-exemption certificate to us.
FedEx only offers 2-Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2-Day and you will subsequently be charged accordingly.
Web coupons may be issued by Beautimas, from time to time, and are limited to one coupon per person, per visit, except for occasional 'no purchase required’ coupons, which are limited to one free item per household, per offer. Any attempt to redeem more than one coupon per offer constitutes fraud. Web coupons are void where prohibited by law.
Beautimas will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Beautimas Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing.
The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash, are limited to one per visit, per household, cannot be combined with any other offer, and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $20.00 off your next purchase, you would need to spend more than $20.00 to redeem your discount.
For your convenience, Beautimas does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Beautimas Gift Vouchers (sometimes referred to as "Gift Certificates") may only be redeemed toward the purchase of eligible goods and services provided by Beautimas on Beautimashomeandbody.com. Redemption of Gift Vouchers on any affiliated website is strictly prohibited.
Gift cards can only be redeemed by the Recipient to which it is addressed. Purchases are deducted from the redeemer’s Gift Voucher balance and any unused Gift Voucher balance will be placed in the redeemer’s Beautimas account. If a purchase exceeds the redeemer’s Gift Voucher balance, the remaining amount must be paid with another payment method. Beautimas will provide Gift Voucher purchasers with information about the redemption status of Gift Voucher that they purchase.
To find out more detailed information about our Gift Vouchers, please refer to the Beautimas Gift Voucher Terms and Conditions, on our website, or visit support.beautimas.com for more information.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Beautimas does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Beautimas will keep you informed of your order status via e-mail. All tracking information will be emailed to your Beautimas ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.
You may request a change to your order provided the order has not already been charged to your account or entered the shipping process. Please visit our Customer Support website, to request Live Chat support, at support.beautimas.com during Beautimas' hours of operation to request a change to your order. Please have your order number or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request that an order be cancelled provided the order has not already been processed or entered the shipping process. Please visit our Customer Support website, to request Live Chat support, at support.beautimas.com during Beautimas' hours of operation to request an order cancellation. If you order is successfully cancelled, you will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
NOTE: Credit Card Merchant rules prohibit us from changing orders, shipping methods or addresses post order to prevent fraud. We are required by legal contract to deliver each order - exactly as placed - to the exact address given at order placement.
Select items may be available for pre-order. To pre-order items, please refer to the item description for instructions.
If you pre-order an item, during checkout, a Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered item is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date when pre-orders are made thru standard Order Status emails to your account.
Beautimas does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Beautimas login to alert you of the situation.
30 Day Satisfaction/Money Back Guarantee
All merchandise may be returned within 30 days from the original invoice date for a replacement or refund, with the exception of certain items. To take advantage of Beautimas' satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed in this policy and all items must be returned to Beautimas within the specified guarantee/return period, from the invoice date, for this policy to apply.
To learn more about our Satisfaction/Money Back Guarantee please reference our return policy, for more information, or contact customer support at support.beautimas.com.
Sweepstakes/Drawings/Site Promotions
From time to time, Beautimas may provide sweepstakes, drawings or other promotions on this Site. These promotions are subject to additional terms and conditions that will be made available at the time of such provision or competitions.
Auction/Marketplace Customers (Amazon/eBay)
This policy is exclusive to items sold by Beautimas on auction and marketplace websites, such as Amazon or eBay.
The terms of sale for each marketplace and/or auction website are governed by the terms of sale listed at each respective site, within the advertised listing; meaning, if you purchase an item from an Auction or Marketplace listing, and need to return it, you MUST return that item according to the details specified on our seller’s policy page, listed on the respective auction or marketplace website.
In the event of a conflict between this policy and our auction/marketplace Seller's Policy Page, it is our Seller’s Policy, listed on the auction and/or marketplace website that shall apply to your order (no exceptions).
Auction/Marketplace Price Matching:
Beautimas does not offer price-matching, of any kind, on items offered by other sellers; there are no exceptions.
Auction/Marketplace Price Differential
Typically, items sold by Beautimas on Amazon and eBay are exclusive to those respective sites. However, in the rare event that we offer the same item for sale on the Beautimas website, that we offer at the auction/marketplace, we will honor our advertised prices on Amazon and eBay. If there is a price differential, please check the following:
- OEM items are usually cheaper than retail so please verify the product type
- Open Box items are always cheaper than new products
- Antiques/collectibles can be more expensive than non-antiques/non-collectibles
After confirming the Beautimas price does not match the Amazon/Ebay price, please contact us for assistance by visiting our customer support website at support.beautimas.com.
Auction/Marketplace Payment Methods:
Purchasers of Beautimas Auction/Marketplace items, such as Amazon and eBay Auctions, must pay according to terms specified on each Auction/Marketplace listing; no exceptions.
Auction/Marketplace Promo Codes
Promo Codes are not currently available, nor cannot be applied to, Beautimas Auction/Marketplace items.
Auction/Marketplace Free Shipping
Auction/Marketplace purchases are excluded from Free Shipping unless specified otherwise on the applicable Auction/Marketplace website, under the specified Seller Policy.
Auction/Marketplace Processing Times
While Beautimas does not guarantee processing times for Auction/Marketplace transactions, in general, orders should process within two business days of order verification and payment processing.
Rush processing is not currently available for items purchased from Beautimas Auction/Marketplace listings.
Auction/Marketplace Product TestingBeautimas may or may not conduct product testing. Check our Seller's Policy Page for information on the product testing practices, if applicable
Auction/Marketplace Technical Support
Please be aware that under no circumstances does Beautimas offer technical assistance. If you purchase an item from a Beautimas Auction/Marketplace listing and need technical support, please direct your requests for technical assistance to the manufacturer. Please be sure to check our Auction/Marketplace Seller's Policy Page for details.
Beautimas does not have a volume discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site.
All inventories on our website are posted in real-time and accessible 24/7/365. We will do our best to advertise any specials, promotions or rebates for our customers' benefit.
Beautimas does not currently have a resellers’ discount program available at this time. Since, Beautimas already negotiates the best possible pricing; any discounts are offered to all of our customers as shown on our Web site, and anytime we receive any specials or promotions, we will immediately post them for customers to take advantage. Customers may also subscribe to our newsletter for additional discounts, if offered.
- Out of State Customer/Resellers:
All customers outside of Washington State will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
- Washington State Resellers Tax Exemption:
For Washington State Resellers, please place your order as normal then submit a ticket on our support website, at support.beautimas.com, to request our tax exemption form and arrange for your resellers’ permit information to be faxed to us; you will need your Order number to make your request.
Once we receive and verify your information, we will remove all sales taxes from your order. Remember, you must visit our support center to request a resellers’ tax exemption form and arrange to have your information faxed to us, AFTER placing your order.
NOTE: We will NOT pre-approve tax removal prior to any order being placed. Meaning, once an individual order has been approved for tax removal, due to a resellers’ tax exemption status, a new request MUST be submitted, each time an order is placed, before ANY tax removal is applied (no exceptions).
Beautimas strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Beautimas shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Beautimas are provided as resources to customers looking for additional information and/or professional opinion. Beautimas does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Beautimas, like other retailers, ships items in the condition they were received from the original manufacturer/distributor. Beautimas does not conduct product testing before shipping any merchandise.
Beautimas is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Beautimas puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Beautimas relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Beautimas will not be held responsible for product revision changes.
Beautimas reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
- Offensive or abusive language
- Prices and availability can change very quickly on the Beautimas Web site, so please leave such information out of your review
- Hyperlinks/URLs
- References to other stores/resellers
- Comments on products that was either physically damaged or misused
- Replies to existing customer reviews; please do not attempt to initiate discussions here
- Comparisons to competing brands/products of competing brands
- Criticism of Beautimas' service or the service of our operations partners. (Including, but not limited to; Amazon, eBay, FedEx, UPS, PayPal, etc.)
- References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (over-clocking, hacked drivers, tweaking/modding, etc.,)
- Illegal content
- Invasions of personal privacy
- Pornography or obscenity
- Hate or incitement of violence, threats of harm or safety of a person
- Graphic violence or other acts resulting in serious injury or death
- Any violations of copyright. Please see our DMCA policy for more information
- Any violation of laws and/or copyrighted musical works
Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. Beautimas DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
If any provision of this General Store Policy is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions, and shall not affect the validity and enforceability of the remaining provisions.
If we decide to change the Beautimas General Store Policy, we will post those changes on our website, and other places we deem appropriate, so that you are aware. We reserve the right to modify this Policy at any time, so please review it frequently.
If you have opted out of receiving communications from Beautimas you will still be able to view news of policy changes at any of our sites; including, beautimas.com, beautimashomeandabody.com, or on our support site, at support.beautimas.com. Otherwise, you may e-mail us at support@beautimas.com about any changes and updates.