Beautimas Customer Support Center

Index  for Beautimas Return Policy

  Beautimas  Return Policy
  Standard  Return Policy
  30  Day Satisfaction/Money Back Guarantee
  Beautimas  Christmas Return Guarantee
  Products  NOT Eligible for Refund/Replacement Policy
  Physical  Damage Policy
  All  Sales Final Policy – No Refunds/Exchanges/Replacements
  General  Product Return Procedure
  How  to Obtain RMA for Refund/Replacement
  RMA  Processing
  Retro-Charge/Cross-Ship  Return Policy
  Complimentary  Gifts Policy
  Combo/Bundle  Specials Policy
  Out-of-Stock  (Back-Order) Items Policy
  Bulk  Item (Quantity Purchases) Refund Only Return Policy
  Damaged/Defective/Broken  On Arrival (BOA) Policy
  Beautimas  Error Return Policy
  Product  Specific Return Policy
  Refusal  at Time of Delivery
  Consumer  Electronics & Open Box Item Return Policy
  Stained  Glass Lamps/Pottery/Glassware
  Cell  Phone Return Policy
  Wireless  Plans Return Policy
  Wireless  Case and Cover Return Policy
  Academic,  Retail and OEM Software Return Policy
  Downloadable  Software Policy
  Blu-Ray/CD/DVD  Return Policy
  Collectibles  Standard Return Policy
  Memory  Standard Return Policy
  VGA  Cards Standard Return Policy
  Laptop/Notebook/Tablet/Desktop  Computer Standard Return Policy
  Televisions  (under 37 inches) Return Policy
  Televisions  (above 37 Inches) Return Policy
  Monitors  (under 37 inches) Standard Return Policy
  Monitors  (ABOVE 37 Inches) Return Policy
  Manufacturer's  Warranties
  Manufacturer  Kit Return Policy
  Furniture  Return Policy
  Bedding  and Textiles Return Policy
  Major  Appliance Return Policy
  Computer  Cables and Accessories Return Policy
  Headphones  Return Policy
  Grocery/Consumable  Item Refund Only Return Policy
  Gift  Basket Return Policy
  Items  Purchased with Gift Voucher Funds Replacement Policy
  Auction/Marketplace  Return Policy
  Repeat  Replacement Returns Policy
  Refund/Replacement  Abuse Policy
  Severability
  Notification  of Change

Beautimas Return Policy

Beautimas.com and  Beautimashomeandbody.com are owned and operated by Beautimas, LLC (referred to  hereinafter as “Beautimas”). Beautimas has established this return policy for  Beautimas.com,   Beautimashomeandbody.com,  and all its sub domain websites (hereinafter referred to as "this  Site" or “the website”).  

This  Return Policy is applicable only to products (“items” or “merchandise”)  purchased by you (“customer”) directly from the Beautimas website.  This policy ( sometimes referred to as  “agreement”) does not (either expressed or implied) cover items purchased from  any marketplace from which Beautimas participates; including, but not limited  to, auction websites.  The terms of sale  for each marketplace and/or auction website are governed by the terms of sale  listed at each respective site, within the advertised listing (no exceptions).

Any  and all products listed on the Beautimas website are subject to this Return  Policy.  A Return Merchant Authorization  number (hereinafter “RMA”) is required before any refund or replacement  requests will be processed. “Return”  constitutes receipt of the product by Beautimas, and not the mere issuance of  an RMA; meaning, all returns must be RECEIVED by Beautimas before any refunds  or replacements will be sent.

 
Only  the original purchaser may request a return or replacement via RMA (no  exceptions).  Any RMA requested made by  anyone other than the original purchaser shall be rejected.

All  refunds may be subject to a restocking fee so please read this Return Policy, in  its entirety.

Standard  Return Policy

Our  Standard Return Policy applies to all items listed on the Beautimas website, with  the exception of any item marked as “excluded” from this policy; including items  listed in the “Product Specific Return Policy” and “Products Not Eligible for  Refund/Replacement” section(s) within this agreement.  

The  standard return windows for items subject to this policy are as follows:  

All  products subject to this policy may be excluded from this policy at any time,  prior to purchase, at Beautimas’ sole discretion.

If  you have any questions about which products are subject to this policy, please  contact customer service at support.beautimas.com.

30 Day  Satisfaction/Money Back Guarantee

All  merchandise may be returned within 30 days from the original invoice date for a  replacement or refund, with the exception of the following:     

Before  this policy will be applied, customers must inform Beautimas of any order  discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

To  take advantage of Beautimas' satisfaction guarantee, the Customer must comply  with the General Product Return Procedure detailed in this policy and all items must be returned to Beautimas within the specified guarantee/return period,  from the invoice date, for this policy to apply. Any breach of Beautimas'  Return Policy and/or General Product Return Procedure will result in the loss  of Beautimas' refund/replacement guarantee and all return shipments not in  compliance with these instructions, and/or incomplete returns, will be  rejected.

A  return authorization number is required for all returns and 15% restocking fee  may apply. Additional deductions may be made for consumer electronics returns to reflect the current market value. These terms apply to all refunds.

Beautimas  Christmas Return Guarantee

We  want to ensure your Christmas holiday shopping is hassle-free! That’s why we’re  automatically extending our return policies on almost every product purchased  after December 1 to January 31 following the Christmas holiday for which the  products were purchased (example: products purchased between 12/1/2014 and  12/31/2014 are eligible for return until 1/31/2015).

There's  nothing additional that you have to do!   The following return windows are applicable to this policy:   

Only  items which feature and marked on the Beautimas website with the Beautimas Christmas  logo/label are eligible.  All items  covered by this policy must be returned to Beautimas no later than January 31,  2015 for this policy to apply and must be in compliance with our General  Product Return Procedures, specified in our return policy.

Products  NOT Eligible for Refund/Replacement Policy

Products  that are not eligible for return will be sent back to you at your cost and  expense if received by us.  These  products include the following:   

⁽¹⁾Mail-In Rebate  Policy:  Any product offering a mail-in  rebate is not returnable to Beautimas once the rebate has been filed. Be sure  that the product is functional and that you intend to keep the product before  sending in for your rebate. Products missing UPC codes or serial numbers from  the box are NOT returnable. Only the product manufacturer can replace a  defective item missing the UPC code.

⁽²⁾Combo, Bundle and  Kit Specials:  Combo, Bundle, and Kit  Specials include two or more items that must be purchased together in order to  receive a discount. Items sold as part of a Combo, Bundle or Kit may NOT be  returned individually for a replacement or refund. All parts of the Combo,  Bundle or Kit must be returned to receive a replacement or refund (no  exceptions).

⁽³⁾Manufacturer/Promotional  Items:  Manufacturers may offer free  promotional items with their products. For example, a video card may come with  a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a  full refund on a purchase that offers promotional items all items must be  returned. Any promotional items not returned will result in a refund or  replacement being denied.

⁴Beautimas may also  offer gifts to valued customers for their continued support as well as for  special giveaways. These gifts are not part of any purchase value and therefore  cannot be returned.

⁽⁵⁾Please reference our  Gift Voucher Terms and Conditions for more details about this policy
 
Unless  specified otherwise, within this policy, all products listed within this  section are not covered by the Beautimas 30-Day Satisfaction/Money Back  Guarantee, the Beautimas Christmas Return Guarantee and are excluded from the  Beautimas Standard Return Policy.

Physical  Damage Policy

Physical  damage to any product purchased at Beautimas will effectively void any and all  replacement/refund guarantees. Physical damage includes but is not limited to  improper handling and/or any other type of damage sustained by irregular usage,  or as determined by Beautimas. Beautimas will return any physically damaged  item back to the customer at the customer's expense.

All  Sales Final Policy – No Refunds/Exchanges/Replacements

Any  item listed as "All Sales Final" or labeled as follows MAY NOT be  returned to Beautimas, under any circumstances:   

This  policy will prevail over any conflicting refund or replacement terms described  in our Terms and Conditions and/or this Return Policy.

General  Product Return Procedure

To  return a product in compliance with Beautimas' satisfaction and/or Christmas Return  Guarantee, you must abide by the terms in this policy, within the guarantee return period for the product.

Beautimas  will not accept returns without prior authorization and a RMA number; no  exceptions. Once issued, RMA numbers are valid for 30 days within which return  products must be received by Beautimas. RMA numbers will not be extended or  reissued. Customer should prominently display the RMA number(s) on the shipping  label of boxes containing the returned product.

All  RMA requests must be filed online using the Return form located at beautimashomeandbody.com.  If you require further assistance submitting your  request, please contact customer support.

Customer  is solely responsible for the cost of shipping any returned product to  Beautimas.  However, at its sole  discretion, Beautimas may waive/refund return shipping charges in cases where  the refunded merchandise is damaged or defective, thru no fault of the  customer, or a Beautimas error, as deemed appropriate by Beautimas.  In such cases, the customer is still bound to  follow applicable return procedures, as set forth in this policy, or be held  responsible to Beautimas for reversed shipping charges and other fees.

Customer  agrees to use only reputable carriers capable of providing proof of delivery  and insurance for the entire value of the shipment. Customer agrees to bear all  shipping and insurance charges and all risk of loss for the return product during  shipment.

Customer  agrees that all returned products will be 100% complete, in re-saleable  condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any  component of the returned product is missing, Beautimas' Return Procedure will  be breached and Beautimas may, in its sole and absolute discretion, reject the  entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Beautimas  will not refund to Customer the original shipping charges. In addition,  Beautimas will assess a 15% restocking fee against the Customer's account on all returns for refund.

Items  covered by this policy must be returned to Beautimas within the specified  guarantee period, from the invoice date, for this policy to apply. “Return” constitutes receipt of the product  by Beautimas, and not the mere issuance of an RMA; meaning, all returns must be RECEIVED by  Beautimas before any refunds or replacements will be sent.

How to  Obtain RMA for Refund/Replacement

To  return an item, you will first need to request a Return Merchandise  Authorization (RMA) number and comply with the General Product Return Procedure, specified within this agreement.  

As  stated previously, returns will not be accepted without a valid RMA. Unless  otherwise specified in the item listing on our website or in our Return policy  (and excluding items in ‘Products Not Eligible’ and ‘Product Specific Return  Policy’ section(s)), you may request a RMA number within 30 days of the original  purchase date.  RMA  numbers expire after 30 days, but we encourage you to return the product as  soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a restocking fee.  

You  may obtain a RMA number by submitting a return request on the Beautimas Home and  Body website, via the Return form, located at beautimashomeandbody.com/.  

To  request a refund or replacement:    

RMA  Processing

Once  your RMA is received it will be processed. RMA processing time is usually 2-5  business days from the date we receive your item at our warehouse. Laptops, tablets and computers can take 7-10 business days due to testing. To keep you  in the loop, we'll email you when we receive the RMA and after it is processed.

Resolution:

Refunds are made to your original payment  method within 3-5 business days of the RMA being processed. Replacements are  shipped within 1-2 business days of the RMA being processed.

Retro-Charge/Cross-Ship  Return Policy

Generally,  Beautimas does not cross-ship items being returned for a replacement or  refund.  We must receive the item being  returned before a refund or replacement will be issued.  However, under certain circumstances where a  Beautimas error is involved; we may, at our sole discretion, cross ship with  written prior authorization given via RMA.

Any  items pre-approved to be cross-shipped must meet the following criteria (no  exceptions):   

Complimentary  Gifts Policy

Beautimas  offers complimentary customer appreciation gifts with the purchase of selected  merchandise. If your order meets all qualifying conditions, your complimentary  gift will be included with your order at time of shipping, with or without  notification.  Complimentary gift offers  are valid only while supplies last and are non-refundable.

Combo/Bundle  Specials Policy

Combo/Bundle  Specials are offered to Beautimas shoppers as a way to purchase two or more  items together at a discounted price. Only one of each Bundle Special can be  purchased per order. Offers valid only while supplies of all items within the  combo/bundle last. If you attempt to purchase multiple units of a Combo/Bundle  Special, be advised that items with a mail-in rebate will yield only one  redeemable rebate offer (per the manufacturer's "limit one per  household" provision). Beautimas cannot guarantee the compatibility of  combo/bundle items. Please contact the manufacturer(s) directly if you have  issues or concerns regarding compatibility.

If  you wish to return a Combo/Bundle Special for a refund, you must return the  ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied.

Out-of-Stock (Back-Order) Items Policy

If  Beautimas no longer carries an item that is sent in for replacement, or if that  item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Beautimas can  send you a comparable replacement item, or 2) Beautimas can issue you a refund  at the current market value of the product. A current-market-value refund may  not exceed the original invoice price. If the item is returned within 30 days  of the original invoice date, a full refund will be issued.

Bulk  Item (Quantity Purchases) Refund Only Return Policy   

This  is our Detailed Bulk Item Return Policy.   While Beautimas is more than happy to fill your order for a quantity of  ten (10) or more of any given item in our inventory on a single purchase order,  please understand that an order of that size, once purchase is completed, is  automatically non-refundable. All other specific conditions related to the  ordered item still apply, including any and all stipulations relative to any  available replacement return policies. Please contact Customer Service with any  questions you may have.

Bulk  Items (including but not limited to such items as Air Conditioners, Televisions  larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be  returned to Beautimas for refund or replacement service. Therefore, you are  urged to carefully examine the box your bulk item ships in before signing for  the package. Should you observe any damage to the shipping box, or if the wrong  product was sent, you must refuse delivery while the shipping courier is still  on the premises. The item will be returned to Beautimas and you will be  refunded the full amount, including applicable shipping costs and tax.

If  you determine upon inspection that the condition of the shipping box is  satisfactory, an adult is required to sign the shipping courier's release form  to complete delivery. By signing this release, you are acknowledging and  agreeing to the Beautimas Return Policy, understanding that you cannot return  the item/order to Beautimas and that the condition of the delivery meets your  expectations.

After  delivery, please read all included documentation and/or contact the  manufacturer directly to determine applicable warranty coverage, if any.

Damaged/Defective/Broken  On Arrival (BOA) Policy

If  you receive a Damaged/Defective or BOA product, you must contact us by filling  out the online RMA request form, within 48 hours of delivery receipt or after refusal of delivery, as required for the return of certain products.

Most  products (excluding glassware and consumables) can be returned if Damaged/Defective/BOA  within 48-hours of delivery or if delivery refusal is required. Products must  be returned with all original packaging and accessories for the return to be  accepted.  

Full  refunds are only given for products that cannot be replaced due to out of stock  inventory and are damaged and/or defective thru no fault of the customer and returned in accordance to this return policy.  

Beautimas  Error Return Policy

We  strive to ensure our customers receive what they ordered but sometimes mistakes  can happen where a customer may receive either the incorrect item and/or more  than what was ordered.

In  cases where a Beautimas Error has occurred, you must contact us within 48 hours  of delivery receipt for resolution.  If  it has been determined that a Beautimas Error has occurred, customers will NOT  be responsible for return shipping charges, and no restocking fee shall apply.  

Customers  will have the option of obtaining a replacement, if stock is available;  otherwise, customers will be issued a refund, once the erroneous return has  been received by Beautimas.

Product  Specific Return Policy

This  Product Specific Return policy (sometimes referred to as “special return”) applies  to any product listed within this section; special return windows are specified within each individual section, for each product, within this policy.  

Unless  specified otherwise, within this policy, all products listed within this  section are not covered by the Beautimas 30-Day Satisfaction/Money Back  Guarantee, the Beautimas Christmas Return Guarantee and are excluded from the  Beautimas Standard Return Policy.

Refusal at Time of  Delivery

In cases where an order  arrives damaged, and refusal of delivery is necessary, in accordance with this  policy, you must work directly with the Carrier to ensure the package is  refused properly, as specified in our Shipping Policy.

It is recommended that  you keep any information (tracking numbers, etc.) proving such delivery was  refused as it is your responsibility to ensure an order being refused, at time  of delivery, is returned to Beautimas.   Refunds (or replacements), if applicable, will NOT be processed until  your return is received and reviewed by Beautimas staff.

Consumer  Electronics & Open Box Item Return Policy

Only  if damaged or defective you may:   

Consumer  Electronics and Open Box items (with the exception of laptops, notebooks,  tablets and computers) have a 30-day replacement guarantee, only if damaged or  defective, thru no fault of the customer.

If  a refund is issued for consumer electronics, the base cost will reflect the  current market value, and a 15% restocking fee will be applied after this  adjustment.

Stained  Glass Lamps/Pottery/Glassware   

All  STAINED GLASS lamps (specifically Tiffany lamps), pottery, and all glassware cannot  be returned to Beautimas for refund or replacement once the item has been  received and the delivery receipt has been signed by the customer.  Therefore, you are urged to carefully examine  the product before signing for the package.

Should  you observe any damage to the actual product, you must immediately refuse  delivery while the shipping courier is still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of  delivery refusal.  Although this item is  typically non-refundable it may be exchanged for the same item, only if  damaged/defective upon arrival so please read this section carefully.  

As  specified within each applicable policy, if any item arrives damaged, you are  REQUIRED to report the damage to Beautimas, within 48 hours of delivery (no exceptions).

Additionally,  the following terms are also applied, if a return is authorized to be replaced:   

Cell  Phone Return Policy

Only  if the item is defective (thru no fault of the customer):   

Only  cell phones that are labeled as being covered by this policy are eligible for  replacement but only if defective thru no fault of the customer.  However, items subject to this policy must be  returned for replacement within 15 days of the invoice date for this policy to  apply.  Beautimas reserves the right, at  its sole discretion, to replace the item with an item of equal/comparable  value, if the item is out of stock or issue a refund.

The  following conditions are not acceptable for return, and will result in the  merchandise being returned to you at your expense:   

If  you have any questions regarding this cell phone policy, please contact  Beautimas’ customer service.  

Wireless  Plans Return Policy

Notice  to Wireless Communication Service Plan Buyers and Wireless Communication Device  Equipment Buyers: The Beautimas Cell Phone Return Policy only applies to the purchase  of wireless communication equipment, such as cell phones, wireless email  devices and accessories from Beautimas.  

Beautimas  is not owned by or the owner of any company that provides wireless services.  The Beautimas Cell Phone Return Policy and Purchase  Agreement DO NOT apply to the purchase of a service plan ("Service  Plan") for a wireless communication device such as a cell phone or  wireless email device.  Beautimas acts as  a Dealer for some companies that provide Service Plans and although you can  purchase a Service Plan through Beautimas, your agreement will be, exclusively,  with the company that provides the Service Plan, not Beautimas.

Should  you have any questions about your wireless plan purchased thru Beautimas, you  MUST contact the Service provider directly (no exceptions).

Wireless  Case and Cover Return Policy    

The  following conditions are not acceptable for return, and will result in the merchandise  you have returned to Beautimas being sent back to you:   

In  the event there is any conflict between this Wireless Case and Cover Return  Policy and any other Beautimas return policy, this Wireless Case and Cover Return Policy shall control, but only to the extent of such conflict and only  as applied to cases and covers. This policy does not apply to non-wireless  cases or covers.

Academic,  Retail and OEM Software Return Policy   

The  following conditions are not acceptable for return, and will result in the  merchandise you have returned to Beautimas being returned to you:   

Academic  and Retail Software may only be returned for refund within 30 days of the  invoice date if the packaging is unopened and un-tampered.  

Any  opened Academic or retail software cannot be returned for refund, unless it is  defective, within 48-hours of delivery receipt.   Therefore, it is highly recommended that you inspect/ test your  software, upon delivery, and contact us immediately if any defects.  Meaning, if you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the  software for an identical replacement by visiting our Customer Support Center  at support.beautimas.com and acquiring an  RMA number.  

In  the case of a damaged disk or otherwise nonfunctional software the disk must be  returned to Beautimas.  If you have  already attempted to install the software, using the activation key which had  been sent to you, the manufacturer will be notified to cancel the activation  key for that disc, and a new disc will be sent to you.

All  OEM software including the operating system is 100% non-refundable once  purchased and delivered.   OEM versions  are intended for system builders only and cannot be transferred to another PC  once it is installed and purchasers of any software are required to comply with  the terms of the System Builder License, including responsibility for providing  all end-user support.  

Beautimas  is not responsible for system/software incompatibility, and incompatibility  issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to  technical questions, such as minimum system requirements, prior to purchase.

Downloadable  Software Policy   

All  sales of downloadable software are final and we do not accept refund requests  of downloadable software.

Downloadable  software purchased from Beautimas may require you to use a computer or other  device, meeting minimum system requirements, so you are responsible for  ensuring that your computer or device meets Software system requirements prior  to purchase.   However, generally,  Software system requirements are available on or from product detail pages.  Once you have purchased a downloadable  product, we encourage you to download it, if applicable, and access it promptly  to ensure that you have received it.  

You  are responsible for downloading and confirming your ability to access software within  thirty (30) days after purchase and bear all risk of loss thereafter, including  any loss due to a computer or hard drive crash.

Although  we will usually continue to make purchased software available in the Beautimas  Order History Page, for additional activations or copies, even after this thirty (30) day period, we may, from time to time, remove without notice  because of the Software provider's licensing restrictions or for other reasons.  Beautimas will not be liable to you if any Software is removed from the  Beautimas Order History Page or otherwise becomes unavailable for additional  activation or copies.

If  you are unable to successfully download or access an Application after reviewing  our online help resources, at our support website (at support.beautimas.com), please contact customer service.

Blu-Ray/CD/DVD  Return Policy   

The  following conditions are not acceptable for return, and will result in the  merchandise you have returned to Beautimas being returned to you:   

Any  opened Blu-Ray/CD/DVD cannot be returned for refund, unless it is defective,  within 48-hours of delivery receipt.   Therefore, it is highly recommended that you inspect/ test your Blu-Ray/CD/DVD,  upon delivery, and contact us immediately if any defects.  Meaning, if you have opened a Blu-Ray/CD/DVD  purchase to discover a damaged and/or defective disc, you may exchange it for  an identical replacement by visiting our Customer Support Center at support.beautimas.com and acquiring an RMA number.  

In  the case of a damaged disk or otherwise nonfunctional disk, it must be returned  to Beautimas, before a replacement will be sent.  

Beautimas  is not responsible for system/software incompatibility, and incompatibility  issues do not qualify Blu-Rays, CDs, or DVDs as damaged or defective.

Collectibles  Standard Return Policy   

Any  collectible item cannot be replaced, unless it arrives damaged or defective,  within 48-hours of delivery receipt.   Therefore, it is highly recommended that you inspect your collectible,  upon delivery, and contact us immediately if any defects.

Damaged  and/or defective collectables may only be exchanged for an identical item so  long as the item is NOT a “one of a kind”.   In cases where a collectible is “one of a kind” a refund will be issued  upon receipt of the damaged/defective collectible by Beautimas

.

If  you have opened a collectible and discover damage and/or defect, visit our  Customer Support Center at support.beautimas.com and request an RMA  number.  

Memory Standard  Return Policy

If  any standard memory purchased is defective or damaged, thru no fault of the  customer, they may be returned within 30 days for replacement only.  Should you observe any damage to the actual  product, you must submit a RMA request online at support.beautimas.com, within 30 days.  

The  following conditions are not acceptable for return, and will result in the  merchandise being returned to you:

VGA Cards Standard Return Policy         

If  VGA cards are defective or damaged, thru no fault of the customer, they may be  returned within 30 days for replacement only.   Should you observe any damage to the actual product, you must submit a  RMA request online at support.beautimas.com, within 30 days.  

The  following conditions are not acceptable for return, and will result in the  merchandise you have returned to Beautimas being returned to you:   

Laptop/Notebook/Tablet/Desktop  Computer Standard Return Policy  

A  new, sealed, unopened Laptop, Notebook, Tablet or Desktop Computer can be  returned within 30 days of the invoice date for a refund and no restocking fee  will be charged.  However, customer will  be responsible for the return shipping cost unless the return is due to a  Beautimas error.

Some  computer systems will require pre-authorization from the manufacturer technical  support in order for an RMA to Beautimas to be authorized, in cases where a  NEW/UNOPENED computer is returned.  For  computers that have had an additional operating system(s) installed, we will  provide you a refund as noted in the above policy as long as the original operating  system is not corrupted or removed and verified as unused by the manufacturer.

Beautimas  does not sell Laptops, Notebooks, Tablets, or Desktop Computers, without  manufacturer warranties of at least 30 days.   Thus, any OPENED Laptop, Notebook, Tablet or Desktop Computer is  non-replaceable, even if defective.   Should your Laptop, Notebook, Tablet or Desktop Computer be defective  you must contact the manufacturer for resolution (no exceptions).

As  stated previously in this policy, Beautimas does NOT provide technical support  of any kind; you must contact the manufacturer for any technical questions or concerns.

You  should be certain in your decision to purchase a Laptop, Notebook, Tablet or Desktop  Computer and must agree to this policy before completing your order. 

By confirming your order, and/or accepting  delivery of your order, you indicate agreement to this policy.

Televisions  (under 37 inches) Return Policy

Any  television sets (under 37 inches) which are sold on Beautimas are covered by  this policy, unless stated otherwise.  This  policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater  Projectors, LCD TVs, and Plasma TVs.   

A  new, sealed, unopened television (under 37”) can be returned within 30 days of  the invoice date for a refund and no restocking fee will be charged.  However, customer will be responsible for the  return shipping cost unless the return is due to a Beautimas error.

In  cases where a NEW/UNOPENED television is returned, some televisions may require  pre-authorization from the manufacturer in order for an RMA to be authorized by  Beautimas.

Beautimas  does not sell televisions without manufacturer warranties of at least 30  days.  Thus, any OPENED televisions  (under 37”) including (but not limited to) CRT TVs, DLP TVs, Home Theater  Projectors, LCD TVs, and Plasma TVs are NON-REPLACEABLE, even if  defective.  Should your television be  defective you must contact the manufacturer for resolution (no exceptions).

Therefore,  you are urged to carefully examine the product before signing for the package.  Should you observe any damage to the actual  product, you must immediately refuse delivery while the shipping courier is  still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.  

As stated previously in this policy,  Beautimas does NOT provide technical support of any kind; you must contact the  manufacturer for any technical questions or concerns.

You  should be certain in your decision to purchase a television and must agree to  this policy before completing your order.  By confirming your order, and/or accepting  delivery of your order, you indicate agreement to this policy.

The  following conditions are not acceptable for return, and will result in the merchandise  being returned to you if a return is authorized:   

Televisions (ABOVE 37  Inches) Return Policy   

Beautimas  does not sell televisions, above 37 inches, without manufacturer warranties of  at least 30 days.  Thus, any televisions  above 37 inches, including (but not limited to) CRT TVs, DLP TVs, Home Theater  Projectors, LCD TVs, and Plasma TVs are NON-REPLACEABLE, even if  defective.  Should your television be defective you must contact the manufacturer for resolution (no exceptions).

For  televisions above 37 inches, an adult (age 18 or older) is required to sign the  shipping courier's release form to complete delivery.   It is highly recommended that you inspect the  product upon delivery for visible damage.

Large  item shipments require that shipping damage is reported while the carrier is  still on the premises.  Therefore, you  are urged to carefully examine the product before signing for the package.  Should you observe any damage to the actual  product, you must immediately refuse delivery while the shipping courier is  still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.

Any  damage reported after the product has been delivered will not be accepted by  Beautimas.  After delivery, please read  all included documentation and/or contact the manufacturer directly to  determine applicable warranty coverage.

Monitors  (under 37 inches) Standard Return Policy

Any  Monitor (under 37 inches) which are sold on Beautimas are covered by this  policy, unless stated otherwise.  This  policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater  Projectors, LCD TVs, and Plasma TVs.   

A  new, sealed, unopened Monitor (under 37”) can be returned within 30 days of the  invoice date for a refund and no restocking fee will be charged.  However, customer will be responsible for the  return shipping cost unless the return is due to a Beautimas error.

In  cases where a NEW/UNOPENED Monitor is returned, some Monitors may require  pre-authorization from the manufacturer in order for an RMA to be authorized by  Beautimas.

Beautimas  does not sell Monitors without manufacturer warranties of at least 30  days.  Thus, any OPENED Monitors (under  37”) including (but not limited to) CRT TVs, DLP TVs, Home Theater Projectors,  LCD TVs, and Plasma TVs are NON-REPLACEABLE, even if defective.  Should your Monitor be defective you must contact the manufacturer for resolution (no exceptions).

Therefore,  you are urged to carefully examine the product before signing for the package.  Should you observe any damage to the actual  product, you must immediately refuse delivery while the shipping courier is  still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.

As stated previously in this policy,  Beautimas does NOT provide technical support of any kind; you must contact the  manufacturer for any technical questions or concerns.

You  should be certain in your decision to purchase a Monitor and must agree to this  policy before completing your order.  By  confirming your order, and/or accepting delivery of your order, you indicate  agreement to this policy.

The  following conditions are not acceptable for return, and will result in the merchandise  being returned to you if a return is authorized:   

Monitors (ABOVE 37 Inches)  Return Policy   

Beautimas  does not sell Monitors, above 37 inches, without manufacturer warranties of at least  30 days.  Thus, any Monitors above 37  inches, including (but not limited to) CRT TVs, DLP TVs, Home Theater  Projectors, LCD TVs, and Plasma TVs are NON-REPLACEABLE, even if  defective.  Should your television be defective you must contact the manufacturer for resolution (no exceptions).

For  Monitors above 37 inches, an adult (age 18 or older) is required to sign the  shipping courier's release form to complete delivery.   It is highly recommended that you inspect the  product upon delivery for visible damage.

Large  item shipments require that shipping damage is reported while the carrier is  still on the premises.  Therefore, you  are urged to carefully examine the product before signing for the package.  Should you observe any damage to the actual  product, you must immediately refuse delivery while the shipping courier is  still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.

Any  damage reported after the product has been delivered will not be accepted by  Beautimas.  After delivery, please read  all included documentation and/or contact the manufacturer directly to  determine applicable warranty coverage.

Manufacturer's  Warranties   

Beautimas  Customer Service is available to assist you with all return requests. However,  for certain products, you may be advised to return the product directly to the manufacturer  and not to Beautimas.  In such cases,  Beautimas Customer Service will direct you to the manufacturer to accomplish  the return.

Beautimas  does not offer any express warranties; however, many of the products available  through Beautimas are covered by Manufacturers' Warranties.  If a product is covered by a manufacturer's warranty,  it will be stated on that product's web page. Manufacturers' warranty details  are typically available at the manufacturer's website; however, detailed  manufacturer warranty information can also be obtained by contacting our  Customer Service department.

Please  note that products in this category are non-refundable unless otherwise  indicated.

Items  subject to this policy are marked and/or labeled accordingly and must be  returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the  product manufacturer explicitly requires that any returns, repairs etc., be  requested and processed directly by the consumer (or "end-user") of  the item.

Manufacturer  Kit Return Policy   

Manufacturer  Kits are different than combo/bundles as they are arranged by the  brand/manufacturer and will only have one item number. Warranty guidelines are stipulated by the manufacturer so customers must contact the manufacturer  directly for defects.

Furniture  Return Policy   

All  furniture cannot be returned to Beautimas for refund or replacement once the item  has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to  carefully examine the product before signing for the package.

Should  you observe any damage to the actual product, you must immediately refuse  delivery while the shipping courier is still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of  delivery refusal.

Any  damage reported after the product has been delivered will not be accepted by  Beautimas.  After delivery, please read  all included documentation and/or contact the manufacturer directly to  determine applicable warranty coverage.

Furniture  items are non-refundable but may be exchanged for the same item, only if damaged/defective  upon arrival.  As stated previously, you  must immediately refuse delivery while the shipping courier is still on the  premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.

Any  damage reported after the product has been delivered will not be accepted by  Beautimas.  After delivery, please read  all included documentation and/or contact the manufacturer directly to  determine applicable warranty coverage (no exceptions).

Additionally,  the following terms are also applied, if a return is authorized to be replaced:   

Any  furniture that is returned as defective will be replaced less any original shipping  charges.  Meaning, in the event that you  do receive a product that is defective, you will still be responsible for original  shipping charges, as they will not be refunded (no exceptions).

You  should be certain that the item you are purchasing will fit your needs. Ensure  that the dimensions, aesthetics and utility of the furniture of consideration  are what you need before placing your order. By confirming your order, you  indicate your agreement to this policy.

Bedding  and Textiles Return Policy   

All  bedding and textile items cannot be replaced, unless it arrives damaged or  defective, within 48-hours of delivery receipt.   Therefore, it is highly recommended that you inspect your bedding and  textiles, upon delivery, and contact us immediately if any defects.

Damaged  or defective bedding and textiles may only be exchanged for an identical item  so long as the item is in stock.  In  cases where any bedding or textile item is out of stock a refund will be issued  upon receipt of the damaged/defective item(s) by Beautimas.

If  you have opened a bedding and/or textiles item and discover damage and/or  defect, visit our Customer Support Center at support.beautimas.com and request an RMA number.  

Major  Appliance Return Policy   

Major  Appliances sold by Beautimas (including but not limited to full size  Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to Beautimas for refund or replacement service once the product has been received  and the delivery receipt has been signed by the customer.

Therefore,  you are urged to carefully examine the product before signing for the package.  Should you observe any damage to the actual  product, you must immediately refuse delivery while the shipping courier is  still on the premises, and submit a RMA request online at support.beautimas.com, within 48 hours of delivery refusal.

Any  damage reported after the product has been delivered will not be accepted by  Beautimas.  After delivery, please read  all included documentation and/or contact the manufacturer directly to  determine applicable warranty coverage.

If  you determine upon inspection that the condition of the product is  satisfactory, an adult is required to sign the shipping courier's release form  to complete delivery. By signing this release, you are acknowledging and  agreeing to Beautimas’ Return Policy for Major Appliances, understanding that  you cannot return the appliance to Beautimas and that the condition of the  delivery meets your expectations.

Remember,  defective products may be covered by the product manufacturer’s warranty. After  delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The  following conditions are not acceptable for return, and will result in the  merchandise being returned to you:   

Computer  Cables and Accessories Return Policy   

Computer  cables and accessories may be returned for a replacement or refund within 30  days, unless indicated otherwise or labeled as “All Sales Final”.  

Headphones  Return Policy   

Headphones  are non-refundable but may be returned for replacement only if defective,  within 30 days, so long as the original retail packaging and/or accessories are  included.

The  following conditions are not acceptable for return, and will result in the  merchandise you have returned to Beautimas being returned to you:   

In  the event there is any conflict between this Headphones Return Policy and any  other Beautimas Return policy, this Headphones Return Policy will control but only to the extent of such conflict and only as applied to headphones.

Grocery/Consumable  Item Refund Only Return Policy   

All  grocery items (such as gourmet foods) & Consumable items (such as printer ink,  toner cartridges, and lotions) may be returned within 30 days of invoice if unopened and unused.  Any item which is  consumed once used are not acceptable for replacement or refund, if  opened.  

Damaged  items may be returned for replacement with an identical item only if damaged  upon arrival and reported within 48 hours of delivery receipt.  However, the following will result in Grocery/Consumable  items (attempting to be returned to Beautimas) being returned to you, with no  refund or replacement:   

Gift  Basket Return Policy   

All  Gift Baskets cannot be returned to Beautimas for refund or replacement once the  item has been received and the delivery receipt has been signed by the customer.  Therefore, you are urged to  carefully examine the product before signing for the package.

Should  you observe any damage to the actual product, you must immediately refuse delivery  while the shipping courier is still on the premises, and submit a RMA request  online at support.beautimas.com, within 48 hours of  delivery refusal.

These  items are non-refundable but may be exchanged for the same item, only if  damaged/defective upon arrival.  As  stated previously, if you are unable to reach a customer service representative  then you must refuse service, while the carrier is on the premises (no  exceptions).

Additionally,  the following terms are also applied, if a return is authorized to be replaced:   

You  should be certain in your decision to purchase a Gift Basket and must agree to  this policy before completing your order.  By confirming your order, and/or accepting  delivery of your order, you indicate agreement to this policy.

Items  Purchased with Gift Voucher Funds Replacement Policy

Items  purchased with Gift Voucher funds are non-refundable.  Any item that is not eligible for  replacement, in accordance with any of our policies, is excluded from this  policy.

Any  and all items purchased with Gift Voucher funds, which are eligible for  replacement (and not excluded from return/replacement, as specified in any of  our policies) may only be exchanged for the exact same item, pending stock  availability.  If the item is out of  stock, the purchase will be replaced with a similar item, of equal or lesser  value, or promotional store credit may be issued, at Beautimas’ sole  discretion.  

Beautimas  reserves the right to deny replacements, at any time, and/or issue promotional  credit for items that are deemed “non-replaceable” thru no fault of the customer.

Please  reference our Gift Voucher Terms  and Conditions for more details about this policy.

Auction/Marketplace  Return Policy

Beautimas  often sells items at auctions and online marketplaces.  This policy does not (either expressed or  implied) cover any product purchased from any marketplace from which Beautimas  participates; including, but not limited to, auction websites.

The  terms of sale for each marketplace and/or auction website are governed by the  terms of sale listed at each respective site, within the advertised listing; meaning, if you purchase an item from an Auction or Marketplace listing, and  need to return it, you MUST return that item according to the details specified  on our seller’s policy page, listed on the respective auction or marketplace  website.  

In  the event of a conflict between this return policy and our auction/marketplace  Seller's Policy Page, it is our Seller’s Policy, listed on the auction and/or marketplace  website that shall apply to your order (no exceptions).

Repeat  Replacement Returns Policy

Beautimas  limits replacements to no more than twice (2 times) per eligible return (with  the original replacement counting as the first). Meaning, Beautimas will not replace any single item more than twice, regardless of the reason for  return.  After the second replacement, an  automatic refund will be issued, which may be subject to a restocking fee, at  Beautimas’ sole discretion.

Items  that contain a manufacturers’ defect must be replaced directly with the  manufacturer and not subject to this policy.  

Refund/Replacement  Abuse Policy

Abuse  of the Beautimas Return policy will not be tolerated, under any  circumstances.  

Fraudulent  returns or returns found to be in abuse or misuse of this policy, as deemed  appropriate by Beautimas shall be rejected and subject to additional fees. Furthermore, any customer found to misuse or  abuse this policy are subject to their account with Beautimas being terminated  and will be barred from shopping on the Beautimas website.

Beautimas  reserves the right to report fraudulent abuse of this policy to law enforcement  at its sole discretion.  You are hereby advised that Beautimas will aggressively  enforce its rights to the fullest extent of the law, including, without  limitation, the seeking of criminal prosecution.

Severability

If  any provision of this Return Policy is unlawful, void or unenforceable, then  that provision shall be deemed severable from the remaining provisions, and  shall not affect the validity and enforceability of the remaining provisions.

Notification  of Change

We  reserve the right to modify this Return Policy at any time, so please review it  frequently.  If we decide to change this  Return Policy, we will post those changes to this website, or other places we  deem appropriate, so that you are aware.  

If  you have opted out of receiving communications from Beautimas, LLC, you will  still be able to view news of policy changes at any of our sites; including, beautimas.com, beautimashomeandabody.com, or on our support site, at  support.beautimas.com. Otherwise, you may e-mail us at support@beautimas.com about any changes and updates.

Last Update: The Terms and  Conditions contained herein became officially effective September 8, 2014.