The Beautimas Customer Support Center (“BHB CSC”) is in place to offer our customers one place to get assistance. We strive to streamline your online shopping experience and remove the hassles of long wait times that can be experienced thru traditional customer support provided by phone.
The BHB CSC is intended to be straight forward and easy to use but our customer support team is available, during business hours, to provide additional help via Live Chat.
Anyone can review information on this website without logging in or creating an account; however, in order to execute any tasks, such as initiating Live Support or to Submit a Ticket and track ticket status, you will be required to register. For security purposes, usernames and passwords for BHB CSC are separate from your Beautimas Home and Body Account. Therefore, it is recommended that you use a unique username and password for each website.
POINTS TO REMEMBER: Requests received HERE thru our Customer Support website, receive first priority and are typically addressed within 24-48 hours, excluding weekends and holidays. Due to the large volume of requests received, we cannot guarantee phone support is available upon request and we typically respond to voice messages within 3-5 business days. Therefore, it is recommended that you use this Customer Support website (support.beautimas.com) as a first resort, for all support requests, and faster service, unless specified otherwise.
How to Register to Use the Beautimas Customer Support Center
- Click ‘Sign Up’ on the top corner of your screen, here at the support center
- Fill out the information requested
You will need to validate your account, via email, before access will be granted (no exceptions).
The following tasks require that you log into the Beautimas Support website or create an account, as previously stated. Here’s how to use the support site after you’ve successfully logged in:
To Request a Return Merchandise Authorization (RMA) number:
- You will need to log into your account at the Beautimas Home & Body.com website.
- After logging into your account, scroll down to the bottom of the page and look for the section titled ‘Customer Service’. Click the 'Returns' link and fill out the requested information.
Please contact customer service if you need additional assistance or experience any difficulties submitting your request. You can track the status of your return by clicking the Returns tab in your account after your request has been submitted.
To Submit a Support Ticket:
- You MUST log into the support center website or create an account
- Go to the top navigation bar, and Click ‘Tickets’
- On the top right hand side of your screen, click ‘New support ticket’
- Fill out all necessary fields
- Click the ‘Submit’ button
To View Open Tickets/Check Status
- You MUST log into your account on the support center website
- At the top of the page, click ‘Tickets’
- A list of all tickets you've created will be shown
- Click ‘Check Ticket Status’ on the right side of any page
To Request Live Support
Live Support is only available during normal business hours. To start a Live Support session:
- On any page, within the support center, you will notice a widget in the bottom right of your screen, labeled “Beautimas Support: OPEN”
- Click the widget and fill out the requested information to start your chat session
NOTE: Live chat is only available during business hours so if you don’t see the widget on your screen, it typically means we are closed. Click here to view our business hours.
How to Access our Knowledge Base
You do not need to be logged in to access our Knowledge Base
- Click the tab labeled ‘Solutions’ at the top of any page
How to Access the Beautimas Forum
You do not need to be logged in to access the Beautimas Forum. However, if you would like to participate in the forum, you will need to either log into your account or create an account at the support center.
- Click the tab labeled ‘Forums’ at the top of any support center page
Please be sure to read the Support Center Rules & Procedures for more information.
How to DELETE/CANCEL Your Support Center Account
- Please submit a support center ticket requesting your account be closed
NOTE: Once an account is cancelled it cannot be retrieved by anyone (including Beautimas Agents). Please be certain about your decision to cancel your account as it will be PERMANENTLY deleted and cannot be retrieved. You will need to create a new account once an account has been cancelled, should you wish to have another account.
POINTS TO REMEMBER: Your Beautimas Support Center account is NOT the same account as your shopping account, located on the Beautimas Home and Body.com website. Account deletion for your Beautimas Account is not affected by deletion of your support center account. Please specify which account you wish to have cancelled when submitting your request.
Beautimas Support Center Disclosure:
The Beautimas Customer Support website (“the Site”) is currently located here, at support.beautimas.com. Beautimas does not guarantee the continuous, uninterrupted or secure access of the Beautimas Customer Support website or any related services. The operation of the Beautimas Customer Support website may be interfered with by numerous factors outside the control of Beautimas. Therefore, Beautimas does not represent or warrant that the Beautimas Customer Support website will be error-free, free of viruses or other harmful components, or that defects will be corrected. Beautimas does not warrant or represent that the information available on or through this Site will be correct, accurate, timely, or otherwise reliable.
Beautimas may make improvements and/or changes to its features, functionality or content at any time. You agree to indemnify, defend and hold harmless Beautimas from any claim, action, demand, loss, or damages (including attorneys’ fees and costs) arising out of or relating to use of the Beautimas Customer Support Website, any and all submitted information, or your violation of any rights of a third party.